Frequently Asked Questions
What countries do you ship to?
We ship to all countries with only a few exceptions (most notably the United States).
What is the cost of shipping?
We have two shipping zones: UK & Continental Europe, and the rest of the world.
Shipping for most products is calculated at $15 up to 1kg.
For cigarettes, shipping to the UK/EU is calculated at $75 for every 3 cartons. For non UK/EU zone, shipping is calculated at $15/carton.
How long does shipping take?
Orders typically take around 15 business days from when they are processed to when they arrive to the customer.
Will I have to pay taxes when I claim my parcel?
For orders being shipped to the UK and Continental Europe, we guarantee that the parcels will be delivered right to the customer’s door without having to pay any additional fees or customs.
For most orders outside of the UK/EU, customers haven’t been required to pay additional taxes when claiming their parcels. However, it may happen in rare cases. Considering that all our products are duty free, in such a case, the total cost, including taxes, is cheaper than the current market price.
Will I get a refund if I refuse to pay customs?
If upon arrival you are asked to pay customs, you can refuse. In which case, your package will be sent back to us and you will receive a 100% refund for the price of your products excluding shipping.
What is the minimum order?
There isn’t a minimum order. However, for cigarette orders being shipped to the UK and Continental Europe, shipping is calculated at $75 for every 3 cartons, regardless if the order is for 1, 2, or 3 cartons. This shipping rate includes guaranteed delivery which provides a 100% refund for the price of any undelivered products.
What payment methods do you accept?
We accept Visa and MasterCard.
Is it legal to buy cigarettes online?
Yes, purchasing cigarettes online is legal, however we would recommend checking your local/state/federal laws before purchasing.